Frequently Asked Questions

Everything you need to know about TokMover

Getting Started

How does TokMover work?

TokMover connects to TikTok to fetch videos from the profiles you specify. We download and store these videos securely in the cloud, allowing you to access and download them anytime.

Do I need a TikTok account to use TokMover?

No, you don't need a TikTok account. You just need to know the TikTok username of the profile you want to back up. TokMover works with any public TikTok profile.

Do I need any API keys or technical setup?

Not at all. Just sign up, enter a TikTok username, and we handle everything else. No API keys, no developer accounts, no technical knowledge required.

Credits & Pricing

Do my credits expire?

No, your credits never expire. Once you purchase a pack, you can use your download credits whenever you want.

Can I buy multiple packs?

Yes, you can purchase multiple packs. Credits and profile slots stack, so buying two Starter packs gives you 2 profiles and 200 downloads.

Is there a subscription or monthly fee?

No. TokMover uses a simple one-time purchase model. Buy credits when you need them, and they're yours to use anytime. No recurring charges.

What payment methods do you accept?

We accept all major credit and debit cards through Stripe, our secure payment processor. This includes Visa, Mastercard, American Express, and more.

Downloads & Storage

Can I download videos in bulk?

Yes, all plans include bulk download options. You can download all videos from a profile at once as a ZIP archive, as long as you have enough credits.

How long are my backed-up videos available?

Your backed-up videos are available for download for two weeks after they are processed. Make sure to download them within that window.

What video quality do you save?

We save videos in the highest quality available from TikTok, without any watermarks. The exact resolution depends on what the creator originally uploaded.

Is there a limit to how many videos I can back up?

There's no limit to how many videos can be fetched from a profile. The limit is on downloads — each video download uses one credit from your balance.

Security & Privacy

Is my data secure?

Yes. Your videos are stored securely in encrypted AWS S3 cloud storage. We use industry-standard security practices and never share your data with third parties.

Do you store my TikTok credentials?

No. We never ask for or store your TikTok login credentials. TokMover only needs a public TikTok username to fetch videos.

Still have questions?

Can't find what you're looking for? Reach out and we'll get back to you as soon as possible.